Getting started with Fin 2

AI is transforming how support is provided, and customer expectations are changing quickly. There's a lot to take in. Congratulations on staying at the forefront of technology and being a Support pioneer!

Fin 2 can handle your entire frontline support, allowing you to scale efficiently and free your team for higher-impact work. By earning this badge, you've learned how to:

• Set Fin 2 up for amazing AI-first support

• Prepare your help content for better AI usage

• Configure Fin 2 to loop in human support when needed

• Test and roll out Fin 2 to your customers in a controlled manner

"Within six months, Fin had resolved over 6,000 conversations, saved the team over 1,300 hours and pushed self-serve support rates as high as 87%.”

- David Morgan - Revenue Operations Manager at Synthesia

Want to achieve goals like Synthesia? It's all in the knowledge! Learn how to manage, control and optimise the content that powers your AI agent here.

You can learn more about Fin here and take the Fin 2 course for free on Academy here.