Getting started with Knowledge Hub

Whether it’s for Fin, agents, or customers, Knowledge Hub is where you handle your help content in Intercom. Upload, control, manage and optimize your content all from one centralized place and ensure accurate answers and invaluable customer experiences.

In this course, we've covered:

• Navigating around Knowledge Hub
• Uploading & syncing various content sources in Knowledge Hub
• Developing strategies to maintain content to ensure accuracy & quality
• Controlling who or what services can use different content
• Optimizing help content for AI & humans