Building an effective Conversational Support team
Whether you're new to the role, or on the path to becoming a Support team manager, the Build an effective Conversational Support team course brings you from the foundations of building a successful workspace through to managing your team's performance on a daily basis.
We pepper the course with introductions to key metrics to help you evaluate your team and workspace performance.
Skills / Knowledge
- Providing conversational support
- Operational metrics
- Cost metrics
- Team performance metrics
- Custom bots
- Resolution Bot
- Workspace settings