25.4.5
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Building an effective Conversational Support team

Whether you're new to the role, or on the path to becoming a Support team manager, the Build an effective Conversational Support team course brings you from the foundations of building a successful workspace through to managing your team's performance on a daily basis. We pepper the course with introductions to key metrics to help you evaluate your team and workspace performance.

Skills / Knowledge

  • Providing conversational support
  • Operational metrics
  • Cost metrics
  • Team performance metrics
  • Custom bots
  • Resolution Bot
  • Workspace settings