Delivering a world-class customer support experience

Today, providing great customer support isn’t optional. If you’ve mastered providing great support to customers with Intercom it’s time to get official recognition for your art. The 'Deliver a world-class customer support experience' course examines a Support agent's knowledge around using the Intercom Inbox to resolve customer conversations and collaborate with their team. Recipients of this certificate have demonstrated their knowledge in: ✔ Managing conversation states. ✔ Resolving conversations effectively. ✔ Working collaboratively and efficiently. ✔ Understanding a conversation journey.