Changing the conversation around support as a cost center

Providing great support is no longer optional. The Change the conversation around support as a cost center course explores recent industry trends to identify a framework that'll help you bridge the gap between what your customers want and what your team can deliver. In this course, we'll: - Explore recent industry trends to predict the future of support and meet rising customer expectations. - Discuss how you can change the conversation around support as a cost center to become a value lever for your business. - Identify shared common goals so that you can partner with key business stakeholders.