Being personal and efficient with human support

Providing great customer support is no longer optional — it’s essential to business survival. With customer expectations of great service at an all-time high and support volumes increasing as we all adapt to the new normal, it places huge pressure on your teammates. In this course, we: - Show you how you can gain team efficiencies by optimizing your workflows and automations. - Look at how to give your team the full context behind customer queries and ability take actions without the need to constantly switch tabs.