25.6.13
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Providing a great customer support experience

Master the Intercom Inbox to provide great customer support to your customers every time. Faster resolutions. Happier customers. Fulfilled teams. Provide a great customer support experience with Intercom, a three-part course that looks at: - [Getting started with Intercom for Support Agents] An overall introduction to Intercom - [Getting to know the Intercom Inbox] An overview of the Inbox - [Supporting customers in the Inbox] A deeper look at responding to conversations Teammates who have completed this path understand the importance of, and are committed to, providing brilliant support using Intercom.

Skills / Knowledge

  • Intercom Inbox
  • Inbox apps
  • Inbox best practices
  • Collaborating in the Inbox
  • Customer Support
  • Macros
  • Shortcuts
  • Inbox status
  • Conversations
  • Tickets
  • Notes
  • Tags
  • Snooze

Issued on

March 17, 2023

Expires on

Does not expire