Aimee Valle
Master the Intercom Inbox to provide great customer support to your customers every time.
Faster resolutions. Happier customers. Fulfilled teams.
Provide a great customer support experience with Intercom, a three-part course that looks at:
- [Getting started with Intercom for Support Agents] An overall introduction to Intercom
- [Getting to know the Intercom Inbox] An overview of the Inbox
- [Supporting customers in the Inbox] A deeper look at responding to conversations
Teammates who have completed this path understand the importance of, and are committed to, providing brilliant support using Intercom.
Skills / Knowledge
- Intercom Inbox
- Inbox apps
- Inbox best practices
- Collaborating in the Inbox
- Customer Support
- Macros
- Shortcuts
- Inbox status
- Conversations
- Tickets
- Notes
- Tags
- Snooze
Issued on
March 17, 2023
Expires on
Does not expire