25.14.1
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Helping customers in context with self serve support

Madison @ Hera Solutions

Give your customers the clarity and confidence they need to support themselves in your product today, and build their trust to self serve issues that need a speedy answer. With the Help customers in context with self serve support course, we: - Discuss how to create, and build a self-serve experience that empowers your customer. - Uncover how bots can supercharge your support saving time for both your customers and your team. - Help you free up your team's time to handle those conversation that need a human touch.

Skills / Knowledge

  • Conversational Support
  • Conversational Support Funnel
  • Self Serve Support
  • Messenger based support
  • Self serve messaging
  • Custom Bots
  • Resolution Bot
  • Bot best practice

Issued on

March 19, 2023

Expires on

Does not expire