Fundamentals for support agents

Congratulations on your commitment to delivering exceptional customer support with Intercom. Now you have the skills and insights to make the most of Intercom’s powerful support features.

What you've learned

You've learned how to navigate the Intercom platform and customize your workspace, use the inbox efficiently to handle conversations and tickets at scale, and developed a strong understanding of conversation tools and layouts to work smarter. Additionally, you've sharpened your communication skills—writing clearly, maintaining tone, and handling tough conversations constructively.