Getting ahead of known issues with proactive support

With the Get ahead of known issues with proactive support course, we show you how to improve your customer experience while reducing your inbound volume, by getting ahead of known issues before they reach your team. In this course, we: - Discuss how to identify which support opportunities to tackle. - Share ideas for proactive messaging that will improve your customer experience while reducing your inbound volume. - Identify when and how to sequence your messaging without overwhelming your customers.