Dawdu Mahama-Amantanah
Learn how to build more powerful workflows to empower customers to fully self-serve complex end-to-end experiences.
In this course, we'll cover:
How to create reusable workflows and show the benefits of creating them early on
The main steps in a support triage workflow
How to utilize custom actions and objects in workflows
Skills / Knowledge
- Workflows
- Triggers
- Rules
- Routing conversations workflow
- reusable workflows
- support triage workflow
- custom actions
- custom objects
Issued on
July 3, 2024
Expires on
Does not expire