Designing and implementing a conversational framework for support teams

Customer expectations are higher than ever. It's no longer acceptable to choose between offering fast or meaningful support to customers. It needs to be both. By implementing the Conversational Support Funnel, you can set your team up to provide great support to customers - at scale. The 'Design and implement a conversational framework for Support teams' course examines a Support leader's knowledge around setting up their workspace and using Intercom to provide support on a daily basis. Recipients of this certificate have demonstrated their knowledge in: ✔ Implementing the different layers of the Conversational Support Funnel. ✔ The different Intercom products associated with each layer. ✔ Setting up a Support team to operate effectively in Intercom. ✔ The business metrics a good Support team can influence. ✔ Reporting on their Support teams.