Dawdu Mahama-Amantanah
Easily build powerful automations with bots, triggers, conditions, and rules that create amazing customer experiences—all in one place. In this course, we cover:
- An introduction to workflows
- How to navigate and use the workflow builder
- How to configuring your CSAT and expected reply time workflows
- Creating a simple bot, how to preview and set it live Basic: Routing customers
- How to create 3 simple yet powerful automations for your workspace
- How to manage the priority of your workflows
Skills / Knowledge
- Workflows
- Triggers
- Rules
- CSAT workflow
- Expected response time workflow
- Routing conversations workflow
- Workflow priority
Issued on
March 2, 2024
Expires on
Does not expire